At The Little Crochet Company we have a 14 day return policy for our ready made knits. This means that you have a 14 day return window after your order has been delivered to start the process of a return.
To be eligible for a return, your item must be in the original condition that it arrived in, unworn with tags, and in its original packaging. You will also need to include proof of purchase.
You are also required to pay and arrange for the return shipping
To begin the process of returning your item please email info@thelittlecrochetcompany.co.uk
Faulty/Damaged/Not as Described
If your item arrives faulty, damaged, or not as described, please contact us immediately with images of the item so that we can review the situation and achieve a solution as quickly as possible.
Refunds/Cancellations for Handmade Knits
Refunds and cancellations are not eligible for custom orders once a deposit has been placed, unless your item arrives damaged. This is due to the fact that these are uniquely tailored to your own specifications, and both time and money will have already have been spent on creating your order.
Deposit payments for custom orders are non-refundable.
Once we have received your return, we will review it for inspection before sending you an email to let you know if your return has been accepted or not. If your return has been accepted, you will be automatically refunded the cost of your order via your original method of payment. Please note that it may take up to 10 business days for your bank to process the refund and for the balance to appear in your account. If it has been more than 15 business days since your return was accepted please contact us at info@thelittlecrochetcompany.co.uk
Refunds for Digital Crochet Patterns
Due to the nature of this product, refunds for digital downloads are not accepted unless you have spotted a mistake (not including grammatical or spelling errors).